Handling Cancelled Or Delayed Train or Trams
We’ve all been in situations where we’ve had a train or tram that’s been delayed or cancelled, and it’s not fun whatsoever. It’s only natural for them to break down eventually or have mild complications. However, it’s something that can impend on your plans for the rest of the day, whether that’s meeting up with friends, heading to an important meeting or catching a plane.
So I’m here to tell you some facts and figures in collaboration with CALLCARE who have created the new asset you’re about to see, addressing what you can do to make your stressful transition much easier in getting back on track with your journey.
Every transportation company has a team of people who can help you get a refund. I’ve been in situations where my last train at the end of a night has been cancelled, leaving me stranded.
Teams like Callcare ensure you don’t have to deal with dreaded circumstances of waiting on the phone for over 30 minutes with terrible tinny music in the background. We require a speedy response time during our emergencies, and calling up can make all the difference between finding a new way of transporting yourself home, or missing an existing option.
Throughout my experiences, I contacted the company immediately to claim back on a refund, and I received a personal apology from the train line as I was left in a position after a gig to get a taxi back from Manchester as there was no rail replacements that catered for my main train, as well as missing the second leg of my journey back to my local train station. If they’re not dealt with, you can find yourself with a nasty bill for a journey that was already paid for.
Stats for response time
CALLCARE wanted to find out how long it took customer service accounts for UK train and tram companies to respond to tweets. They looked at each of their Twitter feeds to find their average response times. Some of the results will shock you when finding out how quickly they’ve dealt with their customers.